Privacy Policy

This Privacy Policy describes how Sable Compass ("we", "us", or "our"), operating from 1-3-7, Gurney Paragon, Persiaran Gurney, 10250 George Town, Penang, Malaysia, handles personal information collected through this website and in the course of our advisory services. We are committed to handling information responsibly and in accordance with applicable Malaysian data protection requirements.

1. Information We Collect

Information you provide directly

When you contact us through the website contact form, by email, or by telephone, we collect the information you voluntarily provide. This may include your name, email address, phone number, the name of your business, and any details about your venue or enquiry that you choose to share.

Information collected automatically

When you visit this website, our hosting and analytics infrastructure may collect standard technical information such as your IP address, browser type, pages visited, time of visit, and the referring URL. This data is used in aggregate form to understand how the site is being used and to maintain its operation.

Cookies

This website uses cookies. Please see our Cookie Policy for details on what cookies are set and how you can manage them.

2. How We Use Information

We use the information we collect to:

• Respond to enquiries you send us through the contact form or by email or phone
• Understand the nature of your venue and situation so we can suggest the appropriate service
• Carry out the advisory work you engage us for
• Maintain records of our client engagements as required for business administration
• Improve the content and function of this website

We do not use personal information for unsolicited marketing purposes, and we do not sell or rent your information to any third party.

3. Sharing of Information

We do not share your personal information with third parties except in the following limited circumstances:

• With service providers who assist us in operating the website or delivering our services (for example, hosting providers), under contractual obligations to handle data appropriately
• Where required by Malaysian law, regulation, or a valid legal order
• With your explicit consent

Client information shared with us during an engagement — including operational, financial, or commercial details about your venue — is treated as strictly confidential and is not discussed with any third party.

4. Data Retention

We retain personal information for as long as reasonably necessary to fulfil the purposes described in this policy, or as required by applicable law. Enquiry correspondence is typically retained for up to two years. Engagement records may be retained for up to seven years for administrative and record-keeping purposes. You may request deletion of your personal information by contacting us directly.

5. Your Rights

Under the Personal Data Protection Act 2010 (PDPA) of Malaysia, you have rights in relation to your personal data. You may request access to the personal data we hold about you, request correction of inaccurate data, or withdraw any consent you have previously given. To exercise these rights, please contact us at [email protected] or by post to the address above. We will respond to your request within a reasonable time.

6. Security

We take reasonable technical and organisational measures to protect personal information from unauthorised access, disclosure, or loss. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Third-Party Links

This website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their own privacy policies.

8. Children's Privacy

This website and our services are directed at business operators and are not intended for use by persons under the age of 18. We do not knowingly collect personal information from minors.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this page periodically.

10. Contact

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

• By email: [email protected]
• By phone: +60 4-2289 6431
• By post: 1-3-7, Gurney Paragon, Persiaran Gurney, 10250 George Town, Penang, Malaysia